Family Companion
Family documents explained in plain English
Understand school, care, appointment, medical, dental and official documents together — with clear, gentle wording for children, adults and older relatives.
We explain the wording only. We do not give medical, dental, legal, financial or insurance advice or make decisions for your family.
Understand it together
Important documents can affect the whole family
Formal or clinical wording can make an already sensitive situation feel harder. We slow the document down and explain what it appears to say, so you can discuss it more calmly.
- See the main message and important details
- Choose wording suited to the person reading it
- Prepare questions for the right organisation or professional
What we can explain
Common family documents
Upload the document you have and tell us who it is for. We can highlight the main message, any stated action and helpful questions to ask.
School and education letters
School updates, forms, support documents and information for children or parents.
Medical and dental letters
Appointment, referral, treatment and aftercare wording explained without clinical advice.
Care-related documents
Care plans, support letters, assessments and correspondence about relatives.
Bills, forms and invoices
Charges, requested information, payment wording and difficult forms.
Council and housing letters
Official correspondence, housing information and stated next steps or deadlines.
Letters about loved ones
Documents concerning children, teenagers, partners, parents or older relatives.
Simple from the start
How Family Companion works
The upload button takes you directly to the document-upload page — there is no extra form to complete here.
Upload the document
Send the letter, form, bill, email or information you would like explained.
Tell us who it is for
Let us know whether it is for a child, partner, parent, grandparent or someone else.
Receive clear wording
Get a plain-English explanation, useful questions and optional audio.
Support for different needs
Wording suited to the person reading it
The meaning stays neutral while the tone and level of detail can be adjusted to make the explanation easier to absorb.
Softer, simpler explanations
Age-appropriate wording for school, appointment, medical or dental information without making it feel more frightening.
Key points made easier to share
A clearer overview for talking through forms, requests, appointments and practical next steps together.
Calm wording at an easier pace
Important letters, bills and official documents broken into manageable sections for discussion.
- Calm and reassuring
- Simple and direct
- Friendly and supportive
- Child-friendly
- Parent-friendly
- Older-relative friendly
Your explanation
A clearer version to understand together
We organise the information so your family can see the main message, important terms, stated dates and questions more easily before speaking with the appropriate organisation or professional.
Plain-English summary
The document's main message in clearer wording.
Dates and actions
Stated deadlines, requests and next steps highlighted.
Questions to ask
Neutral prompts for the relevant organisation or professional.
Optional audio
A listenable version for easier absorption and sharing.
See the approach
Read a Family Companion example
Open the sample letter to see how an important family document can be organised and explained more gently.
Clear boundaries
Explanation, not professional advice
Family Companion helps you understand the document. It does not replace a doctor, dentist, solicitor, insurer, school, council, financial adviser or other qualified professional.
What Family Companion does not do
We do not diagnose, recommend treatment, give legal, financial or insurance advice, judge whether a bill is fair, decide whether a claim should be accepted or tell your family what decision to make.
If the document involves safety, safeguarding, urgent health concerns, legal action, missed payments, cancellation or a deadline, contact the relevant professional or organisation promptly.
Frequently asked questions
Before you upload
Quick answers about Family Companion and the documents we can explain.
What family documents can I upload?
You can upload school, appointment, care, medical, dental, council or housing letters, bills, forms, important emails and documents about children or older relatives.
Can you make an explanation suitable for a child?
Yes. We can use softer, simpler, child-friendly wording while keeping the explanation neutral and directing important questions back to the relevant adult or professional.
Can you help me explain something to an older relative?
Yes. We can break the information into manageable sections and use calm, direct wording that is easier to discuss together.
Will you tell us what decision to make?
No. We explain what the document appears to say and suggest neutral questions. Decisions and professional advice remain with your family and the relevant qualified person or organisation.
Can we receive an audio explanation?
Yes. Optional audio can help with visual fatigue, dyslexia, anxiety or sharing the explanation with another family member.
Ready to understand it together?
Upload your family document and tell us who the explanation is for and what feels unclear.
Clear understanding. Gentle support.