Insurance Companion
Insurance documents explained in plain English
Understand policy wording, claim updates, renewal notices, exclusions, bills and requests for information — with a clear, neutral explanation you can read or listen to.
We explain the wording only. We do not give insurance, legal, financial or claims advice or tell you what decision to make.
Clarity before the next step
Insurance wording can feel overwhelming
Important details can be buried in formal language, definitions and exclusions. We slow the document down and explain what it appears to say, without steering your decision.
- See the document's main message
- Understand unfamiliar terms and stated exclusions
- Prepare neutral questions for your insurer or broker
What we can explain
Common insurance documents
Upload the document you have. We can separate the main points, defined terms, dates and requests so they are easier to follow.
Policies and renewals
Policy documents, renewal notices, changes in terms and important dates.
Claim updates and decisions
Progress letters, decisions, delays and requests for further information.
Rejected or delayed claims
The insurer's stated reasons, deadlines and next steps explained neutrally.
Bills and payment requests
Premiums, invoices, excess information and payment wording.
Different types of cover
Home, car, travel, pet, life and private medical insurance letters.
Complaints and responses
Complaint correspondence and formal responses from insurers or brokers.
Simple from the start
How Insurance Companion works
The upload button takes you directly to the document-upload page — there is no extra form to complete here.
Upload the document
Send the insurance letter, policy, bill, renewal or claim update you want explained.
Tell us what feels unclear
Add the part that worries or confuses you and select the tone that suits you.
Receive clear wording
Get a plain-English explanation, useful questions and optional audio.
Questions you can use
Feel better prepared to ask
We can suggest neutral questions without telling you what action to take.
- What information do you still need from me?
- What does this stated exclusion mean here?
- Is there a deadline I need to be aware of?
- Can you explain this decision in simpler terms?
Your explanation
A clearer view of the document
We organise the information so you can see the message, terminology, stated dates and next steps more easily before speaking with the appropriate organisation or professional.
Plain-English summary
The main message in clearer, easier wording.
Dates and requests
Stated deadlines and requested information highlighted.
Questions to ask
Neutral prompts for the insurer, broker or adviser.
Optional audio
A listenable version for easier absorption and sharing.
See the approach
Read an Insurance Companion example
Open the sample letter to see how formal insurance wording can be organised and explained more clearly.
Clear boundaries
Explanation, not insurance advice
Insurance Companion helps you understand the words. It does not replace your insurer, broker, solicitor, financial adviser or regulated professional.
What Insurance Companion does not do
We do not advise whether a policy is suitable, decide whether a claim should be accepted, judge whether a bill is fair, write a complaint for you or tell you to accept or reject a decision.
If the document involves an urgent deadline, legal action, cancellation, missed payment or rejected claim, contact your insurer, broker or an appropriate qualified professional promptly.
Frequently asked questions
Before you upload
Quick answers about Insurance Companion and what the service can explain.
What insurance documents can I upload?
You can upload policy documents, claim updates, renewal letters, bills, excess information, delayed or rejected claim letters, complaints responses and requests for further information.
Will you tell me whether my claim should be accepted?
No. We explain the insurer's wording and can suggest neutral questions. We do not give claims advice, predict outcomes or decide whether an insurer is right.
Can you explain policy exclusions and excesses?
We can explain how these terms are worded in the document. We cannot interpret coverage as a regulated adviser or say whether the terms apply legally to your situation.
Can I choose the tone?
Yes. Choose calm and reassuring, simple and direct, friendly and supportive, formal and professional, or family-friendly wording.
Can I receive an audio explanation?
Yes. An optional audio version can make the explanation easier to absorb, revisit or share.
Ready for a clearer explanation?
Upload your insurance document and tell us what you would most like help understanding.
Clear understanding. Gentle support.